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Can't setup Versa 2

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‎12-27-2020 09:54 - last edited on ‎12-27-2020 21:46 by Fitbit Moderator

‎12-27-2020 09:54 - last edited on ‎12-27-2020 21:46 by Fitbit Moderator

Stopped wearing versa 2 for a few months. Went to reconnect but having loads of issues. 

 

Turned phone on and off

Turned Bluetooth on and off

Reset fitbit

Reset phone

Unistalled and reinstalled app

Cleared Bluetooth cache

Factory reset phone

 

I can get as far as inputting the 4 digit code displayed on the fitbit in the setup then it just says "connecting" for ages or it asks me to try setting up again. 

 

Any ideas as I feel like I have done everything possible and it still. Won't connect

 

Could this be a phone/Bluetooth issue? If anyone has advice on this that would be great too. Thanks 

 

Moderator Edit: Clarified subject

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‎12-27-2020 21:46

‎12-27-2020 21:46

Hi @Alexh164, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which phone are you using with your Versa 2? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

  

Let me know if further assistance is needed and if you have any additional questions.

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