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Versa 2 black screen

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‎12-27-2020 16:47 - last edited on ‎12-27-2020 21:50 by Fitbit Moderator

‎12-27-2020 16:47 - last edited on ‎12-27-2020 21:50 by Fitbit Moderator

My fitbit versa 2 keep turning off,i already made a hard reset the fitbit logo pop up then about 10secs the screen become black and i xannot reset it

 

Moderator Edit: Clarified subject

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‎12-27-2020 21:50 - last edited on ‎08-19-2025 13:08 by Fitbit Moderator

‎12-27-2020 21:50 - last edited on ‎08-19-2025 13:08 by Fitbit Moderator

Hi @Kissthesky, welcome to the Community Forums.

Thanks for your post and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

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