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Versa won't turn on

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‎12-27-2020 19:37 - last edited on ‎12-27-2020 21:53 by Fitbit Moderator

‎12-27-2020 19:37 - last edited on ‎12-27-2020 21:53 by Fitbit Moderator

Hi, my Fitbit versa couldn’t work and stay on the black screen situation 

 

Moderator Edit: Clarified subject

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‎12-27-2020 21:53

‎12-27-2020 21:53

Hi @Wanlook, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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