Versa 2 won't pair or sync

[LDressler]

Hello.

I have beeen beyond frustrated with FitBit. My Versa 2 would not sync with my app. I tried all the steps including uninstalling/installing the app. I also tried to pair the tracker again with the app. No luck! I have decided after this, my next smart watch will not be a Fit bit.

Moderator Edit: Clarified subject

[Neil1]

Even I am facing the same problem. A lot of time it doesn't sync. And to make it sync you need to restart your phone and then watch and then uninstall app and then again install. I don't get that much free time to play around. 

[Ngancht]

Folks,

My observation is, it occurred after an Android Fitbit App updated (version 3.37 (20243547).  After the update, my Versa 2 disappeared in the app.  If I try to set up a new device, the App was able to detect the Versa 2, but was never able to connect.

Also tried using the old dongle from a pre-Versa device but it did not work under Windows 10.

T

[Atomic77]

hmm I haven't had any issues with my Versa 2 yet but I am on a iPhone 8. I am not sure how android devices work.

[Ngancht]

Hi There,

That fit the description on the review of the Fitbit App in Google Play store.  Bad reviews started on 24th Jan 2021.  And mine stop synchronization on the same day.

Symptoms on top of what had already been described:

1.   Fitbit Android app actually popped notifications of two updates available;

2.   Connection to Versa 2 through Bluetooth never materialize after multiple attempts, including restarting the phone, uninstall\reinstalling Fitbit app, restarting Versa 2; short of factory resetting the Versa 2, where I am reluctant to do;

3.   May try another Android phone later;

Likely have to have a go with Fitbit Support and hope they could have a fix of the app before old entries in Versa 2 got over-written by new ones.

T

[Scsoxx]

I've only had the Versa 2 a few weeks and everything worked just fine until about 2 days ago, now it wont pair with my phone and shows a update available for the tracker that I cant update because I cant connect 🙄 Like everyone else, I've started, reinstalled and tried everything I can think of besides factory reset.. hoping I wont have to, maybe this will get fixed and wont become a regular thing..

[Pjw90]

I did factory settings and still isnt working. Ive tried everything i can possibly thing off. Ive only had my Fitbit versa 2 for 4 weeks 

[Casa22]

Exactly the same happened to me after the update. Now my Versa 2 is 10 minutes slow after having to try and sort the problem.

[paulera888]

Same here. I tried numerous things nothing worked. I got to the point of completely removing the app from the phone -> do a factory reset on the watch -> remove the device from Fitbit account -> turn everything off -> Do all the installation and sync process from scratch.

I passed the point where the watch shows a code and I input it in the phone for pairing. Later, on the Screen "Searching for Versa 2 ... Turn on your Fitbit device nearby to establish a connection.", the app says it can't find it.

I am using android and in the Bluetooth menu, I see "Versa 2". When I click it, it says in a system popup "Versa 2 is refusing connections", but I don't know if this is a problem or if it is expected and the connection should be done only through the FitBit app.

Apparently, this is a recent (and common) issue.

[Scsoxx]

You're issue is mine to a tee, hopefully it's just part of the issue they are now aware of and it wont be a common occurence 🙄

[SunsetRunner]

Keep hoping. I've had mine for several years and this happens at least once every two months. I have to do everything under the sun to get it to pair again. I love Fitbit, but I'm not happy, at all, about this. I won't upgrade until they figure this out.

[SunsetRunner]

That doesn't solve the problem of this happening every 2 months or so with the Versa. Very, very tired of it. 

[Croz6110]

Same issue for me exactly.

[Neil1]

Is there any solution ?? 

[ThingDontWork]

One would think that when 3/4s of the forum topics are about syncing (as is my problem is) it would get someones attention, especially when the users are doing the troubleshooting/experimenting and are desperate to get the thing to work.. Geeze, how about testing the FW updates before releasing.

[Izzy4550]

I tried the chat with customer support. No luck and it took forever for the person to type answers. This is beyond ridiculous since this problem seems to be quite frequent. I was hoping to find the answer here. This is so frustrating. 

[RicardoFitbit]

Hello there! It's a pleasure for me to share information about the connection difficulties you are experiencing with your Fitbit devices.

Thanks for taking the time to share your thoughts and experiences with your Fitbit devices, I understand how frustrating this situation can be for you guys. We are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared on this thread is appreciated and really helpful for us to evaluate our procedures.

Let me share with you that here at Fitbit we are aware of the syncing/setup issue that's affecting our users, currently working to resolve it and hope to have a fix pretty soon. However, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that can prevent the syncing procedure to be completed. Then, try the troubleshooting steps that are specified on: Why won't my Fitbit device sync?. 

If the issue persists, be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble, appreciate your patience and look forward to getting you guys back on track.

Please let me know if there's anything I can do to assist you in the meantime.

[Ngancht]

Folks,

Managed to setup existing Versa 2 to a Samsung SM-P205 Android tablet running Android 9 after some attempts.  Fitbit online supported cited a supported device list "https://help.fitbit.com/articles/en_US/Help_article/2315"   Thus if your devices are not listed, in Fitbit's point of view (as the tech said over the chat box, "your specific mobile device is not in line with Fitbit's software") you are very much on your own.  I would not invest on another phone only for my Fitbit Versa 2.

Or if you have a computer, you could try the respective app and see if Bluetooth connection works for you there.  My Windows 10 attempt did not work out so far.

Anyway........

T

[UnhappyAmy]

So the update basically made thousands of users phones unusable for Fitbit?

wow, that’s a great way to lose customers.

I won’t be buying a new phone for my Fitbit, I’ll just dump my Fitbit

[Ngancht]

Hi There,

Probably not 100% unusable, just that there would be no official support, I guess.  I was lucky that Tablet worked out despite not being listed among the supported device list.

T