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Versa 2 won't pair

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‎01-05-2021 05:26 - last edited on ‎01-06-2021 11:40 by Fitbit Moderator

‎01-05-2021 05:26 - last edited on ‎01-06-2021 11:40 by Fitbit Moderator

Hi i accidently did a factory reset on my versa 2. It wont sync with my app or phone even when fully charged. Ive tried re installing app, and setting my account up again, but nothings working  its just flashing with the logo in different languages, telling my to use the app.  But my app wont sync with my phone etc

 

Moderator Edit: Clarified subject

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‎01-06-2021 11:40

‎01-06-2021 11:40

Hi @Keely32, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Based on the information that was shared in your post, it seems that your Versa 2 was unpaired from your account, this is the reason why it's showing such message in its display. That said, I recommend you to you to your Fitbit profile and make sure that the device is not currently paired. Then, please follow the steps that are specified on: How do I set up a replacement device or add a second and let me know how it goes. 

 

I'll be here if further assistance is needed.

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