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Versa 2 not charging

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‎01-05-2021 05:01 - last edited on ‎01-06-2021 11:35 by Fitbit Moderator

‎01-05-2021 05:01 - last edited on ‎01-06-2021 11:35 by Fitbit Moderator

Hi,

 

Ummm seem to be another Versa 2 customer with a non-responding device, went through the _many_ other posts and performed all the required troubleshooting.

 

Screen is simply blank and not charging with all options tested.

https://help.fitbit.com/articles/en_US/Help_article/1190.htm?Highlight=charge

 

Strange how there seems to be just so many posts about the same issue...

 

Moderator Edit: Clarified subject

 

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‎01-06-2021 11:35

‎01-06-2021 11:35

Hi @SmileMel, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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