Versa 2 won't respond to anything

[SJH50]

My versa 2 shut off and turned to a black screen yesterday.  The lights no longer lighting up on the back. It was fully charged. I tried to press and hold the button to restart it, but no response. There is no change when I put it on the charger. It is not syncing or being recognized. Help please. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SJH50. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2.

If you haven't done so yet, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps.