Versa 2 won't respond

[JesseG7]

The battery was at 70% when It just stop working Completely  no lights And it won't reset

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @JesseG7, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't responding. Thanks for tying to restart it prior to posting here, I will be glad to continue helping you.

When you performed the restart on your watch, did you feel a vibration? If your Versa 2 did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.