Versa 2 won't respond

[Shorlee]

I have done everything i can, my watch face won't respond.  I tried to contact fitbit, but they are currently unavailable to respond to me, despite my repeated attempts to get ahold of them.  How do I request to have a new versa 2 sent to me?

[Shorlee]

I have tried everything to reset this watch, but the face won't respond!  And I have tried to get a hold of fitbit for guidance and keep getting the message that they are unavailable! How do I get a new device?

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options