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Versa 2 won't respond

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‎05-02-2020 09:17 - last edited on ‎06-26-2020 15:15 by Fitbit Moderator

‎05-02-2020 09:17 - last edited on ‎06-26-2020 15:15 by Fitbit Moderator

The watch shows "connecting" and the stopwatch is running. But, it's been doing that for over 2 hours and will not respond to any touch of the button or swiping. 

 

Please, suggest how to fix this, and thank you. 

 

JM

 

Moderator Edit: Clarified subject

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‎06-26-2020 15:18 - edited ‎03-03-2024 09:38

‎06-26-2020 15:18 - edited ‎03-03-2024 09:38

Hi there @tidal, welcome to the Community Forums. Thanks for the details provided about your Versa 2's behavior, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.

Let me know if the screen is still stuck after the restart. I'll be around, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2020 15:18 - edited ‎03-03-2024 09:38

‎06-26-2020 15:18 - edited ‎03-03-2024 09:38

Hi there @tidal, welcome to the Community Forums. Thanks for the details provided about your Versa 2's behavior, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.

Let me know if the screen is still stuck after the restart. I'll be around, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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