help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2020 10:26 - last edited on ‎07-03-2020 05:10 by Fitbit Moderator

‎07-02-2020 10:26 - last edited on ‎07-03-2020 05:10 by Fitbit Moderator

My Versa 2 is totally dead. The screen is blank and it has stopped syncing. It shows to have 50% battery left. Any help would be appreciated. It is not responding at all.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-03-2020 05:13 - edited ‎01-31-2024 08:04

‎07-03-2020 05:13 - edited ‎01-31-2024 08:04

Hi there @PatHend, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track after exhausting all troubleshooting steps. 

We'll be around if there's anything else we may do for you. Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-05-2020 06:53

In response to MarreFitbit

‎07-05-2020 06:53

Thank you for checking on me. The agent was very responsive in getting my
issue resolved.
Best Answer

‎07-05-2020 06:59 - edited ‎10-12-2023 03:00

In response to PatHend

‎07-05-2020 06:59 - edited ‎10-12-2023 03:00

Hi there @PatHend, thanks for getting back and letting me know that you received a great customer service from our team. It's nice to see that you're back in business.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes