Versa 2 won't respond

[emmaabradleyy]

Hi. I normally wear my Fitbit Versa 2 overnight whilst sleeping. Two Thursday's ago, it died overnight. I plugged it in to charge in the morning and left it whilst doing some things. Ever since, it will not turn on. The screen remains black regardless if I hold down the button or not. There have been approximately 3 times where I first plug it in to charge and the screen works (but only when still charging). This is only for a short period of time. The device is less than 12 months old.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @emmaabradleyy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please restart your Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your watch has not vibrated when you connected it to the charger, try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If the above doesn't make any change on your watch's behavior, I recommend doing a factory reset. Before doing so, make sure to remove your watch from your Fitbit account, then follow the steps below:  

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can now set up your Versa 2. For instructions, see How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.