help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won’t restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2023 10:20

‎05-14-2023 10:20

Versa 2 is full charged. Screen is stuck on offline mode. Then is just black screen. When I try to restart by holding button for 1+ minute the Fitbit logo never appears, I tried to change clock face on app but nothing seems to work to restart.

Any help would be appreciated.

. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-14-2023 12:05

‎05-14-2023 12:05

Hi @Boony24 - unfortunately it would seem the watch has developed a screen fault, if it is still syncing with the app. If still under warranty it can be replaced.

 

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎05-14-2023 13:14

In response to Guy_

‎05-14-2023 13:14

Hi, 

Yes, it is still synching to the app. 
Thanks, I’ll contact customer support.

Best Answer