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Versa 2 won't set up

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‎06-22-2020 06:04 - last edited on ‎06-22-2020 06:38 by Fitbit Moderator

‎06-22-2020 06:04 - last edited on ‎06-22-2020 06:38 by Fitbit Moderator

I received a Versa 2 for Father's day and I cannot get it to sync/connect with my Galaxy S7 nor my Note 5. While I know that these are older devices they are both listed as compatible...I receive the same message on both that the Versa 2 cannot connect (although it is viable in Bluetooth on both devices). I have restarted both devices and the Versa 2 with no luck..I would really like to use this product. Any advice?

 

Moderator Edit: Clarified subject

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‎06-22-2020 06:31

‎06-22-2020 06:31

@Captsandbar  Sorry but need a bit more information about what you have tried. Can you walk through the steps?  Thanks

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎06-22-2020 06:42

In response to wtksk8r

‎06-22-2020 06:42

Hi there @Captsandbar, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't connecting to your mobile devices. Thanks for letting us know that both of your phones are included in our list of supported devices.

 

While we wait for your response to @wtksk8r's question, please make sure to take a look at this help article: Why can't I set up my Fitbit device?

 

We look forward to hearing from you soon. 

Maria | Community Moderator, Fitbit


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‎06-22-2020 06:53

In response to wtksk8r

‎06-22-2020 06:53

Thank you for replying wtksk8r. I removed from the packaging and let charge all night. Then downloaded the app (first to the S7 as it is newer). Set up a fitbit account, then clicked on 'Set up a Device' the app asked to turn on Bluetooth and I kept getting a screen that told me to check to make sure that my device was on and charging as it could not be located. I reset both the Versa 2 and the S7 and tried again several times and kept receiving the same error message. I then tried the same steps above with my Note 5 and it has now connected to the Versa 2 but stated that I needed to run an update...I successfully linked to my wireless connection and the update started but within 30 seconds the Versa disconnected from the wireless and I am now waiting for the update to complete via the Bluetooth link with the Note 5...so it may be working itself out. Fingers crossed

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