Versa battery drain quickly

[dmccloud]

Before the update my battery would last around a week before it needed to be charged now it only last about 5 hours! Is there a fix for this problem?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @dmccloud, welcome to the Community Forums. Thanks for the details provided about your Versa's battery behavior. 

I've seen that you contacted our Support Team after posting here and saw they were able to help you to get back on track. 😊

Let us know if there's anything else we may do for you. 

[dmccloud]

Well it cost me more money to buy a new fitbit and mine was perfectly ok until the update so maybe that was the plan all along create and update that kills batteries and then offer 50% off to buy a new one. Plus my year warranty had not expired. This is the last chance fitbit gets. I’m not buying new ones every year. So no they did not solve the problem.

Sent from my iPhone

[MarreFitbit]

Hi there @dmccloud, thanks for getting back. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

On the other hand, I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.