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Versa 2 won't set up

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‎08-13-2020 02:13 - last edited on ‎08-14-2020 10:57 by Fitbit Moderator

‎08-13-2020 02:13 - last edited on ‎08-14-2020 10:57 by Fitbit Moderator

I'm trying to set up my fitbit versa 2 on my smartphone and I have downloaded the app but when I try to set up my device it tells me to charge it and I put on charge and it won't get past that bit. Just keeps saying try again but it is charging. This is my first time using a Fitbit and I have no idea what I am doing 

 

 

Moderator Edit: Clarified subject

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‎08-14-2020 10:59 - edited ‎02-18-2024 04:46

‎08-14-2020 10:59 - edited ‎02-18-2024 04:46

Hi there @TahleahFrankie, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to pair your new Versa 2. I'll be glad to help you with this. 

If you haven't done so yet, please try the steps provided in this  help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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