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Versa 2 won't setup with iPhone

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‎11-04-2020 07:37 - last edited on ‎11-04-2020 15:53 by Fitbit Moderator

‎11-04-2020 07:37 - last edited on ‎11-04-2020 15:53 by Fitbit Moderator

So all of a sudden last week my Versa 2 stopped syncing to the app. I’ve tried everything I can think of. I deleted the app, reloaded the app, reset the watch, and then I removed the watch from the app, and when I tried to “set up a device”, it finds the watch, but then I get an abort error? How do I fix this?

 

Moderator Edit: Clarified subject

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‎11-04-2020 15:52

‎11-04-2020 15:52

Hi @SandraPerry, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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