Versa 2 won't stay connected to my S21 Ultra's Bluetooth

[megan_miller]

my Versa 2 will not show up in my bluetooth list on my S21 Ultra - this device has not been paired to any other phones - it eventually connects, however the synching is intermittent and so are notifications. 

it makes setting up the device 10x longer, it also won't connect to wifi 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @megan_miller. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, please make sure that your S21 Ultra meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.