Versa 2 won't stay sync'd

[Tbird4]

I pre-ordered the  Versa 2- and was surprised when it worked great for about a month. Last week it started rebooting, not syncing, giving error messages, etc. I finally called support and they had me do a factory reset. Which I did. Reboots still happened but not as often and no longer could I slide to see notifications or stats or get to apps. So I was told to return it. I got several set of directions- a supervisor said only the watch had to go back. I have returned watches several times before and don't remember sending the charger. But kept getting emails saying BOX and all had to go back. Last email said I did not need the box. Who knows- I have several friends waiting to buy versa 2 but I will tell them not to - I will be without my $200 watch for almost a month by the time they receive it, check it in and send me a replacement which I hope has a charger. I just read through other issues- Why

Moderator edit: updated subject for clarity

[EdsonFitbit]

@Tbird4 It's great to see you in the Fitbit Community. Sorry for the delayed response.

I regret to hear that your Fitbit Versa 2 is not working properly. Thank you for the time you spent while trying to get the issue resolved and thank you for the provided information.

Our team is constantly working to improve our products and services and appreciate all the feedback from Fitbit users. I'm pretty sure they will do their best to send your replacement as soon as possible. Thank you for your patience.

In the meantime, as an alternative only, you can manually log your activities by following the steps on the article How do I add, edit, or delete Fitbit data and activities?

In addition, you can track some of your activities like walk, run or hike from your cellphone. 

If you have any question, please don't hesitate to contact us back at any time.

[Tbird4]

Just waiting on my replacement - will be awhile- usually close to a month

[EdsonFitbit]

@Tbird4 Thanks for the update.

In order to get information about your replacement, you can always reach out Customer Support.

Feel free to contact us back at any time.

[CraigSS]

my versa 2 won't stay sync'd and reboots randomly....clock face changed on its own as well.

alerts me to incoming phone calls but incoming texts.... nothing!

[EdsonFitbit]

Thank you for visiting the Fitbit Community @CraigSS.

I'm sorry to hear that you are having difficulties with your Fitbit Versa 2.

To resolve syncing issues, you can follow the instructions on this article.

If you keep having difficulties with text notifications please follow these steps.

If none of the above helps, you can perform a factory reset, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Please let us know if you need further assistance.

[CraigSS]

today my versa 2 has been re-booting non stop.... at times the device is dead, then it will bring up the start up screen.... hold it and then shut down again... continuously. I had better luck with the basic fitbit and HR.... the Versa2 has been a complete nightmare. it sucks.

[EdsonFitbit]

Thanks for the response @CraigSS.

I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

Please let us know if you have any question.