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Versa Lite won't update

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‎02-07-2020 20:25 - last edited on ‎02-09-2020 16:39 by

‎02-07-2020 20:25 - last edited on ‎02-09-2020 16:39 by

When trying to install a recent update on fitbit versa lite, a red x appears on screen with prompt that data not cleared. I’ve removed device from Fitbit app, removed device from Bluetooth and tried to reset watch by holding down power button for 10secs or so but nothing seems to work. 

 

 

Moderator edit: subject for clarity

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‎02-09-2020 16:38

‎02-09-2020 16:38

Welcome to the Fitbit Community, @Jcobb2020. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with installing a recent update on your Versa Lite. Thank you for your efforts to resolve this. I recommend confirming the complete troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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