Versa 2 won't swipe and access the menu

[Nive.pandit]

Hi. Not sure if anyone is facing this issue but my versa 2 isn't functioning the way it should after updating.  I cannot access the menu from my Fitbit and many a times it doesn't even show time when button is pressed. Swipes on the watch don't work and Fitbit restarts automatically at times.

Please advise.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Nive.pandit, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't swipe, access to the menu or show the time when pressing the button. 

I'd like you to restart your Versa 2 as described in this help article. In case the issue persists, try a factory reset. To do so on your device, please follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds).
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Finally, monitor your watch for the next 24 hours and see if it the issues get fixed.

Keep me posted on the outcome! 😀

[Nive.pandit]

Thanks JuanJo for response.

However things didn't work out and i contacted customer support. They replaced my watch since issue wasn't resolved.

[JuanJoFitbit]

@Nive.pandit, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'm so glad to hear that our Support team took care of your case and sent you a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀