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Versa 2 won't swipe

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‎07-20-2022 16:26 - last edited on ‎07-21-2022 04:34 by Fitbit Moderator

‎07-20-2022 16:26 - last edited on ‎07-21-2022 04:34 by Fitbit Moderator

Hello,

I am unable to swipe the screen on my Versa 2. I have tried restarting the device multiple times and changing the clock face. I am unable to check to see if it is in sleep mode as I cannot swipe the screen in any direction. 
Does anyone else have suggestions other than the things I have already tried?

My mobile syncing device is an iPhone XS. 

Thanks!

Jen

 

Moderator Edit: Clarified subject

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‎07-21-2022 04:43 - edited ‎06-14-2023 03:33

‎07-21-2022 04:43 - edited ‎06-14-2023 03:33

Hi there, @Jeneric. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-21-2022 04:43 - edited ‎06-14-2023 03:33

‎07-21-2022 04:43 - edited ‎06-14-2023 03:33

Hi there, @Jeneric. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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