Versa 2 won't swipe

[tesisah_]

I've tried resetting device, multiple times with no luck. Customer service suggested changing clock face, which I did, still doesn't work. Do not want to purchase a new device, with a discount (customer support suggestion) Only had this one for about 16 months. Any suggestions? TIA

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @tesisah_. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. 

[Snoopy33]

I have tried all day to reach customer service to no avail.  Reading all the comments it seems this is a constant problem with no solution.  My Versa would stop swiping, then not let me access any of the programs.  I tried to shut it down as recommended, now my Versa is stuck with the logo.  Can we please get a real answer.

[MarreFitbit]

Hi there, @Snoopy33. Welcome on board. Thanks for trying the steps suggested. I understand how you must be feeling. 

If you couldn't reach out to our Support Team, please try giving us a call. Click here to get connected.

We hope your issue is solved soon. 

[Hallie40]

I have same problem with my versa . Stuck on clock face and won’t swipe . Think I’m just going go back to garmin watch. 

[Gnlvrswife]

Has there been any resolution to the issue?

[tesisah_]

I was thinking the exact same thing today.

[Snoopy33]

No I was offered a discount to buy a new one. Apparently they know it’s an
issue

[Tee84]

Same happened to mine last month, got the same advice, due to it no longer being under warranty, few days later went completely black and hasn't turned on since. Same thing happened to my Husband's versa. I am beginning to become a little suspicious of the Fitbits.

[Gnlvrswife]

I am on my 4th fitbit and won't buy another. Always the same thing..out of
warranty and it stops working.

****As an update, after using the left button to restart it several times I was able to swipe but it was very glitchy. I attempted a factory reset from the About menu in Settings which seems to have corrected the problem finally. My watch still ran the alarms as scheduled and recieved messages, so the swipe was the only issue. I hope anyone else still having issues can get them corrected. Once this watch finally gives up the ghost, I'll still look for another brand. I like the platform fitbit has but cannot continue to buy a watch every year or two like this. My first two literally felt apart while the higher end last longer physically it's just not worth the $$ to keep replacing. Good luck!

[Guy_]

Hi, If you have a Versa 2 make try double tapping the watch face before swiping in case Always On is enabled and wrist wake is disabled.

You can check the settings [if you can then swipe] by a pull down watch face once and a pull down again and click on the 2 white bars to get to Quick Settings.

Also try a watch restart How do I restart my Fitbit device? 

If that does not help a factory reset may still be possible, chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Tee84]

I tried everything and even reached out for help via chat with Fitbit, after troubleshooting, they were unable to help and offered a 30% discount towards another one. Then it stopped working completely. It will not charge, turn on, or anything. Just black. No vibration, or signal, even tried purchasing a new charger still nothing. I don't have money to keep going out buying Fitbit every year. And 30% is nothing.