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Versa 2 won't switch on

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‎05-05-2021 00:31 - last edited on ‎05-05-2021 05:16 by Fitbit Moderator

‎05-05-2021 00:31 - last edited on ‎05-05-2021 05:16 by Fitbit Moderator

My Versa 2 was stuck at Fitbit logo for a very long time, upon charging. I tried to troubleshot based on suggestions from Fitbit moderators, but now the watch doesn't even switch on anymore. Can someone help please?

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎05-05-2021 05:06

‎05-05-2021 05:06

Check the watch is fully charged - Have a look at the suggestion posted here

If you did a factory reset, it may have failed and can't be started again.

This describes restart the watch with the button

 

Author | ch, passion for improvement.

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‎05-05-2021 05:16 - last edited on ‎02-11-2025 10:46 by Fitbit Moderator

In response to Guy_

‎05-05-2021 05:16 - last edited on ‎02-11-2025 10:46 by Fitbit Moderator

@SharanSonti Welcome to our Fitbit Community. I totally understand how you feel about the issue that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In addition to the great information that shared @Guy_, I'd like to know if your Versa 2 vibrates when you put it on the charger. Also, follow the steps that are listed in this help article. This article may contain steps that @Guy_ shared but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-05-2021 05:38

In response to Guy_

‎05-05-2021 05:38

Good luck! The heart rate stopped working on my Versa 2. I contacted Customer Support and they walked me through a reset. It died in less than 1 day from the reset and was LESS THAN 2 YEARS OLD. I suggest another brand smart watch. I'm looking at the Samsung Galaxy.

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‎05-06-2021 04:01 - last edited on ‎02-11-2025 10:46 by Fitbit Moderator

In response to KayeDee

‎05-06-2021 04:01 - last edited on ‎02-11-2025 10:46 by Fitbit Moderator

@KayeDee I totally understand how you feel about the battery draining issue that your Versa 2 experienced. I'm also sorry to hear that it's no longer under the warranty period.

We really appreciate your feedback and comments since this helps us to keep improving.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-06-2021 06:28

In response to JuanJoFitbit

‎05-06-2021 06:28

Apparently not since Marrefitbit keeps removing my conversations with other users. Why is Marre so threatened by someone expressing dissatisfaction with the Versa 2 when so many others are experiencing the same or similar issue? If I were a moderator I would bring the Versa 2 issue to higher up to make sure the problem is fixed instead of feeling so threatened and censoring customers.
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