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Versa 2 won't sync after I charge it

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‎04-07-2020 16:16

‎04-07-2020 16:16

 Every time I charge my fitbit versa2, it will not sync the next day. This is extremely frustrating! I have to factory reset it EVERY TIME I charge it. I'm about ready to return it. I have a Samsung Galaxy S8. I follow all the suggestions to no avail. My regular versa never had this problem. I want and need the voice text response is the only reason I upgraded. I lose every challenge because I lose all my steps when I have to reset it. This is very frustrating  

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‎04-22-2020 07:10

‎04-22-2020 07:10

Hi @cw2013, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the syncing issues that your Versa 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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