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Versa 2 won't sync after the update

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‎10-03-2023 12:06 - last edited on ‎10-03-2023 13:26 by Fitbit Moderator

‎10-03-2023 12:06 - last edited on ‎10-03-2023 13:26 by Fitbit Moderator

as above.....updated the app amd now my versa 2 won't synch

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎10-03-2023 13:26

‎10-03-2023 13:26

Hi there, @vix1234. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

If you haven't done so yet, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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‎10-03-2023 13:38

In response to MarreFitbit

‎10-03-2023 13:38

hi, yes I have tried that multiple times.

my phone won't connect via Bluetooth and the app won't let me connect as it doesn't find my versa 2

Best Answer

‎10-03-2023 14:24

In response to vix1234

‎10-03-2023 14:24

@vix1234 Thanks for getting back and the details provided in your post. 

As our last resort, I'd recommend trying the following steps in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 


Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-04-2023 00:44

In response to MarreFitbit

‎10-04-2023 00:44

tried that did not work, I've even tried a factory reset and that is not working. 

I havent even had it a year, this is really disappointing 

Best Answer

‎10-04-2023 04:48

In response to MarreFitbit

‎10-04-2023 04:48

I'm so disappointed in FitBit, are support going to find out what the issue is as it looks as though almost everyone is having issues since the last app update.

 

Best Answer

‎10-10-2023 02:03

In response to MarreFitbit

‎10-10-2023 02:03

Hi, is there any update on what I should do? My Premium subscription is now due and I am going to cancel it as there is no point me paying for it if my Fitbit doesn't work since the app update. 

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‎10-20-2023 13:00

In response to vix1234

‎10-20-2023 13:00

Hi, I had the same issue and now have a versa 2 that won't even turn on, respond to the button being held down for 10 seconds. Think I am going to have to cut my losses and buy an alternative device. So disappointing as I've been with fitbit since 2016. 

Best Answer