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Versa 2 won't sync and battery is draining quickly

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‎05-07-2021 20:37 - last edited on ‎05-08-2021 06:41 by Fitbit Moderator

‎05-07-2021 20:37 - last edited on ‎05-08-2021 06:41 by Fitbit Moderator

I just charged my versa 2. Now, it will not sync despite me restarting my phone, checking for updates and trying to sync multiple times. It is also losing battery faster than usual. Any thoughts? It's not even 1 year old yet....

 

 

Moderator Edit: Clarified subject

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‎05-08-2021 06:44 - edited ‎03-18-2024 10:06

‎05-08-2021 06:44 - edited ‎03-18-2024 10:06

Hi there, @NIKKI14. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Regarding the battery short life, please know that as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-08-2021 06:44 - edited ‎03-18-2024 10:06

‎05-08-2021 06:44 - edited ‎03-18-2024 10:06

Hi there, @NIKKI14. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Regarding the battery short life, please know that as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes