Versa 2 won't sync and clock faces won't install

[Gpaslay77]

Hi, I have the Fitbit versa 2 and I am having multiple issues with it. 
1. it never wants to sync. It’s gone two weeks without syncing. I’ve restarted the app, I’ve uninstalled and reinstalled and I ever turned my phone on and off and reset my entire phone. Then it randomly works but then stops again. 

2. Clock faces never want to install. New ones anyway. Tried to install the new one by fit bit - the sp02 signature one and it just shows loading or downloading on my phone screen but then just stops. I’ve tried multiple times. 

super frustrated because I just ran out of the year warranty so I’m sure whatever is wrong will not be covered... any help please!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Gpaslay77, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated due to the inconveniences you've been having with your Versa 2. Thanks for the details shared in your post about your watch's behavior and for taking the time to troubleshoot it prior to posting here. I'll be glad to help you. 

Regarding the syncing difficulties, please try removing the Bluetooth connection between your phone and your Versa 2:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit Versa 2 > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Versa 2 to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

About the clock faces and apps that won't install, please try these steps:

1. Make sure Fitbit app  and Versa 2 version are up-to-date.
2. Restart your Versa 2 
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Give this a go and let me know if the issue persists.

[randycoder]

I'm experiencing the same issue installing the new SpO2 watch face. Other faces install fine. I think there is an issue with this watch face on Versa 2.

[schudson]

I'm also having this issue!

[Klarsen29]

I've tried everything the original poster has, AND everything you've just mentioned about bluetooth and it is still an issue. There is def a glitch some where on fitbit's end.

[LouAnnH]

I'm currently having the same issue in regards to the clock faces.  I've done everything mentioned above and nothing has helped.  Please advise what else can be done to correct this issue.  Thank you!

[Jimrusselll]

Same issue here.  None of the troubleshooting seems to be working. Watch face installation just keeps trying and failing.  Cannot install a different one u til this one finishes and this one won’t finish!

[Mrsmacz]

I also have this issue for about 6 months now. I tried everything that has been suggested and nothing works. Fitbit needs to fix it. It's so frustrating 😤

[Mrsmacz]

I did this and it didn't work I've had this issue for about 6 months now. My clock faces won't sync just whatever I already had. No new ones. I've tried to force stop switching to one that I had and nothing. Please help.

[jody.searing]

This worked for me. Thank you so much!!!

[Sandnath]

Did not help!

[sophaloaf]

I'm having the same issue. I tried the steps detailed above and it did not resolve the issue. Are there other steps I can take to fix this?

[FizzyU]

I have tried all that you mentioned. Nothing works. I am not happy with the clock face that is on my watch now. What do i do now?

[FizzyU]

Mee too....this is very frustrating.

[FizzyU]

Solved my issues with face clock. For android users, you need to uninstall the app on your phone. Then, install it again. The face clock should work fine after that. What a hassle!!