Versa 2 won't sync and time is wrong

[Dutchypom]

How can I synchronised my watch, it’s keeps saying it’s searching for data.

ive unloaded the app, re loaded again, on both my iPads, still won’t update. 
so I can’t get the right time on my watch 

regards Kay 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Dutchypom. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. 

Since your Versa 2 is not syncing, please try the steps below:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.