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Versa 2 won't sync anymore

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‎12-07-2022 00:14 - last edited on ‎12-09-2022 02:58 by Fitbit Moderator

‎12-07-2022 00:14 - last edited on ‎12-09-2022 02:58 by Fitbit Moderator

 My versa 2 stopped syncing a few days ago. I have uninstalled the app on my phone, turned off/on the bluetooth, deleted the versa 2 from the app and last restored the versa 2. 

Nothing is working and my phone won't connect to the device. I bought the Versa 2 December 2019.

Can anyone help? I have an android phone if that helps.

 

 

 

Moderator Edit: Clarified subject

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‎12-07-2022 05:46

‎12-07-2022 05:46

Hi @Kristinemb - as you have factory reset the watch it will need setting up again to be recognised. See if this useful watch setup process from @MarreFitbit will work for you.

Author | ch, passion for improvement.

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‎12-09-2022 03:00 - edited ‎11-23-2023 05:13

In response to Guy_

‎12-09-2022 03:00 - edited ‎11-23-2023 05:13

Hi there, @Kristinemb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thank you so much for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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