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Versa 2 won't sync anymore

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‎09-21-2023 10:53 - last edited on ‎09-25-2023 06:38 by Fitbit Moderator

‎09-21-2023 10:53 - last edited on ‎09-25-2023 06:38 by Fitbit Moderator

Starting last week, my Fitbit Versa 2 stopped syncing my sleep and heart rate. It hasn't measured it at all since the 14th, but my versa is powered on and works when I click on the different options. I'm unsure what to do. All that I can think of is that I reset it, but I reconnected and it still hasn't fixed the issue.

Moderator Edit: Clarified subject

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‎09-21-2023 16:10

‎09-21-2023 16:10

Good to see you participating in the community @TheSmallestYeet.

Thank you for sharing the details regarding the situation with your Versa 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please, keep an eye on your inbox.

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‎09-25-2023 06:09

In response to ManuFitbit

‎09-25-2023 06:09

Every solution they've offered thus far hasn't worked 😕

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