Versa 2 won't sync anymore

[Noname123123]

Hi. For the last few days, my fitbit app and watch are not syncing. I get a message at the top saying "To sync reliably, let Fitbit link to your Versa 2" I can't see it on the bluetooth screen either. Thanks,

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Noname123123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, please confirm that you've exhausted all troubleshooting steps provide here Why won't my Fitbit device sync?

If you've tried the above but to no avail, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.  

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Noname123123]

Hi. 

Thanks for your help in trying to resolve this.

I have done all the steps you have suggested but still no luck. My phone doesn't seem to want to connect to the fitbit. Is there anything else I can try?

Thanks

Paolo 

[MarreFitbit]

@Noname123123 Thanks for getting back and for the update. 

As our last resort, I'd recommend performing a factory reset on your Versa 2. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa 2 and then, proceed with the steps below in the order listed: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

[Noname123123]

Hi. The hard reset has fixed the problem.
Thanks for your help

[MarreFitbit]

@Noname123123 Awesome! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!