Versa 2 won't sync anymore

[Zonnebloem]

Since 8th april my Fitbit versa 2 wont connect and sync with the app. Just deleted the app twice, updated ios, disconnected bluetooth couple of times, disconnect versa 2 with bluetooth, checked all the app requirements and lastly deleted my versa 2 in the fitbit app. Thought i would simply reconnect but now the fitbit app cant find the fitbit. Also it is not in the list of bluetooth devices. How do i fix this problem?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Zonnebloem. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is no longer syncing. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 2 and report it's not connecting, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Setag]

I have a similar problem. My Versa 2 hasn't synced with my laptop since the 1st of April, but is still syncing with my phone.  Up until that date syncing was happening on both devices.