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Versa 2 won't sync or pair

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‎09-08-2022 04:13 - last edited on ‎09-08-2022 07:18 by Fitbit Moderator

‎09-08-2022 04:13 - last edited on ‎09-08-2022 07:18 by Fitbit Moderator

So this is the 3rd Fitbit I have had that after about 18 months there are issues: won't sync, stops tracking, etc. I have done everything and still nothing! And by everything I mean, deleted and reinstalled app, restarted phone, held buttons on side down, disconnected and reconnected Bluetooth. It is fully charged and all it will say is searching. Very frustrating since I really enjoy Fitbit products but thinking I may need to switch if I they will only last a few years.

Any other suggestions to get it to work again?

 

Moderator Edit: Clarified subject

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‎09-08-2022 07:19 - edited ‎07-14-2023 03:43

‎09-08-2022 07:19 - edited ‎07-14-2023 03:43

Hi there, @Tamtito. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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