Versa 2 won't sync or receive notifications

[5linjam]

I have had to reset my Versa 2 at least 3 times in the last week to get it to sync, as well has turning off the bluetooth and having to pair it several times. 

Are there any fixes out there? So disappointed in my Versa 2, I don't even get notifications or texts anymore. I really should have gone with the Garmin Smartwatch!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @5linjam. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, please try the following:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

As for the notifications, see Why are notifications delayed or missing?

Hope that helps. 

[5linjam]

Thank you for your post! I have a relatively new Samsung S20 FE and I have
restarted my Versa 2 at least 3 times this week, as well as turning off the
Bluetooth and running the pair to my phone again.

But I don't want to have to turn off my Bluetooth all the time, as it also
pairs to my vehicle for my cell phone use.

I'm still so disappointed in this smartwatch. I would have been better off
buying a regular watch and using the pedometer on my phone.

Thank you for your input though! But this will be the last Fitbit I ever
buy!

[MarreFitbit]

@5linjam Thanks for the additional details. I understand how disappointing this can be. 

It seems that your Fitbit device cannot connect properly to your new phone since you haven't yet forgotten the connection between your Fitbit device and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

Last but not least, please make sure that your new phone does meet the requirements listed here

Hope that helps. 

[AngryChef]

Similar issues.  Versa 2 works but the iphone app suddenly will not connect despite troubleshooting for hours 

[MarreFitbit]

@AngryChef Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[AngryChef]

My wife's Fitbit is workin gjust fine so its not problems with wifi or whatever.
Fitbit is just not recognized and the app just is chasing its tail trying to connect
and also will not update

Royal pain

[5linjam]

Thank you MarreFitbit!

I have unpaired my Versa 2 from my old cell phone and will see how things
go from here.

Your time and message are truly appreciated.

@5linjam

[Magggie]

Same issue here worked  no problem then suddenly stopped have ro reset every day very disappointing 

[MarreFitbit]

@5linjam Anytime! 🙂 I'll be around if you need further assistance. 

@AngryChef Totally understand where your concern is coming from. I see you did contact our Support Team after your last post. Please feel free to get back to them if you need further help. 

Hi, @Magggie. Welcome on board. I appreciate your time and efforts in troubleshooting the issue with your Fitbit device. If you haven't done so yet, please follow the steps I suggested here. Hope that works for you! 

[Magggie]

Hi I have done all this works for that day then has to be disconnected
reconnected the nxt day

[MarreFitbit]

@Magggie Thanks for confirming that you've attempted those troubleshooting steps. 

Since all troubleshooting steps have been exhausted but to no avail, I suggest getting in touch with our Support Team directly for further assistance. Click here to get connected.

See you around!