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Versa 2 won't sync or update

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‎09-25-2020 05:40 - last edited on ‎09-25-2020 13:04 by Fitbit Moderator

‎09-25-2020 05:40 - last edited on ‎09-25-2020 13:04 by Fitbit Moderator

My watch won't update to today

 

 

Moderator Edit: Clarified subject

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‎09-25-2020 13:07 - edited ‎09-20-2023 05:50

In response to MarciM

‎09-25-2020 13:07 - edited ‎09-20-2023 05:50

Hi there @1963-70, welcome to the Community Forums. I'm sorry to hear that your Versa stopped working today. 

I was wondering the same as @MarciM, would you mind giving us more details of the issue you're experiencing? Please follow the restart she recommended to see how it goes. 

In addition, I'd like to suggest taking a look at these help articles: Why won't my Fitbit device sync? and Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎09-25-2020 07:33

‎09-25-2020 07:33

Hi @1963-70 

I'm sorry to hear you are having an issue with your Versa. It's hard to troubleshoot without more details, thus my only suggest at this point is for you to try restarting your Versa. Hold down the button for 10+ seconds until you see the Fitbit logo. Hopefully that will clear up the issue and allow you to sync and track today. 

Marci | Bellevue, WA
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‎09-25-2020 13:07 - edited ‎09-20-2023 05:50

In response to MarciM

‎09-25-2020 13:07 - edited ‎09-20-2023 05:50

Hi there @1963-70, welcome to the Community Forums. I'm sorry to hear that your Versa stopped working today. 

I was wondering the same as @MarciM, would you mind giving us more details of the issue you're experiencing? Please follow the restart she recommended to see how it goes. 

In addition, I'd like to suggest taking a look at these help articles: Why won't my Fitbit device sync? and Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer