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Versa 2 won't sync or update

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‎06-19-2021 01:10 - last edited on ‎06-21-2021 14:23 by

‎06-19-2021 01:10 - last edited on ‎06-21-2021 14:23 by

First versa lite was faulty so got a replacement.  Replacement was faulty (not holding charge) so sent me another one (this time a versa 2 even though it was a versa lite I originally had).  I have had the new one approx a week and it won’t sync, is at the wrong time, tells me an update is needed but then can’t find it when I start the update.  

 

 

Moderator edit: subject for clarity 

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‎06-21-2021 14:22

‎06-21-2021 14:22

Welcome to the Fitbit Community, @Claire895.

 

Thanks for the details shared in your post. I am sorry to hear about your experience, I understand how you are feeling and appreciate your troubleshooting efforts. If you're experiencing difficulties with updating your watch, please follow our troubleshooting instructions in Why can't I update my Fitbit device?

 

Time on your watch should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our tips in this help article: Why won't my Fitbit device sync? 

 

Hope this helps. 

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