Versa 2 won't sync to Redmi Pro 8

[klaasjbrouwer]

Hello,

I've noticed that some people claim their sync problem is solved, but mine only get worse.

Watch time is slow when not syncing (about 2-4 minutes every hour)

When trying to sync, get the message "Sync Failed" or "Watch not found" (while watch is showing up in the Bluetooth list)

Tried all the tips and tricks mentioned in several forums, (switch off/on Bluetooth/phone/watch, uninstall/install Fitbit app, watch factory Reset) but nothing is working. It makes me crazy. PLEASE SOLVE THIS ISSUE!!

Watch updated to latest version 35.70.8.0 and Fitbit latest version 3.28

Phone Redmi Pro 8, MIUI version Global 12.0.2

Android Version 10 QP1A.190711-020

Hope this information helps you to solve the problem.

Thanks

Klaas

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @klaasjbrouwer, thanks for stopping by in the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa 2 and your Redmi Pro 8, I understand how you must be feeling. I appreciate all your efforts in trying to solve this issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.