Versa 2 won't sync to my OneTouch device

[Willsmom23]

I set my new Versa 2 up yesterday and linked my One Touch   It synced Initially and worked exactly as described. Today I cannot get it to recognize my blood tests and I have done four today.  None have synced up with fitbit

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Willsmom23. Welcome to the Community Forums.

Thank you for sharing the details of the issue you’re experiencing. I understand your concern and would like to confirm if you see the Blood Glucose tile in your Fitbit app? If not, please tap the Discover tab > Health & Fitness Stats >  Blood Glucose and complete onboarding. Please confirm if you've tried the following:

1. Tap the Blood Glucose tile > Settings.
2. Scroll down and tap Connected Devices & Apps.
3. Tap OneTouch Reveal and agree to the consent.
4. Log in to your OneTouch Reveal account using your OneTouch Reveal credentials. You can visit www.lifescan.com/contact-us to get help with your OneTouch app and your LifeScan glucose device. 

Hope this helps.

[Willsmom23]

Thanks. My issue is not that I don’t see my device. I do. And when I first set it up and connected to Fitbit it loaded my data from one touch. But I cannot get it to sync again. I have followed the instructions. One touch shows Fitbit is active. Fitbit shows one touch is. But no data is transferring 

[MarreFitbit · Accepted solution]

@Willsmom23 Thanks for the details provided in your previous post. 

Please try the steps below:

1. Make sure your Fitbit device is syncing with your Fitbit account. For troubleshooting information, see Why won't my Fitbit device sync?
2. Unlink the app from your Fitbit account. For instructions, see How do I manage apps connected to my Fitbit account?
3. Reconnect the app with your Fitbit account. For instructions, see How do I connect my Fitbit account with another app?

If you continue having trouble syncing your Fitbit account with another app, contact the developer of the app.

See you around.