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Versa 2 won't sync with LG X Charge

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‎10-30-2020 20:35 - last edited on ‎10-31-2020 09:52 by Fitbit Moderator

‎10-30-2020 20:35 - last edited on ‎10-31-2020 09:52 by Fitbit Moderator

I just got a versa 2 earlier this week. It worked for about 3 dsys and then stopped syncing and sending notifications. Please can LG X charge be added to the list of compatible devices?

 

 

Moderator edit: updated subject for clarity

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‎10-31-2020 09:51

‎10-31-2020 09:51

Hi @AlishaU2020, it's great to see you in our Fitbit Community. I'm sorry to hear about the syncing and notifications issues that your Versa 2 has experienced. I totally understand how you feel about this.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-01-2020 14:14

In response to JuanJoFitbit

‎11-01-2020 14:14

I have tried all of the recommended troubleshooting recommendations. Although sometimes they work as a temporary fix, my app goes back to not notifying and syncing within 24 hours. 

 

I did contact customer service and was told to post here in the forums sincr my LG X Charge is not technically on the list of compatible devices even though it works sometimes. I hope this issue can be resolved without me having to uninstall and reinstall the app every couple of days...

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