Versa won’t charge & reset won’t work

[Cridds]

My Fitbit Versa won’t charge, I’ve tried holding the buttons as recommended & nothing happens. I did notice when it was placed on charge yesterday it got quite warm to the touch & now it’s cold. When I go to remove the watch from the charger it does vibrate for a second. Any help will be welcome, I love my Fitbit Versa 🙏 

[SuzMc]

Hi there,

I seem to be having the same problem, it just won't charge, and I tried resetting it as advised to no avail! How old is your Versa 2 mine is nearly 2 years old, does this mean I have to buy another as the warranty doesn't cover more than a year??

[Cridds]

Mines 2.5 years old. Hoping I don’t have to buy a new one. For the price paid I would expect more than 2-3 years use. 

[CarGus]

Same thing happened to me today. My Versa's battery was low and now it will not turn on despite being charged for about 6 hours. I tried to Live Chat and there was no one there and the website said "on another path" so I guess they stopped Live Chat.  Mine is almost 2 years old. Sad that they don't last longer.