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Versa 2 won't sync with new Android phone

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‎07-16-2021 04:40 - last edited on ‎07-16-2021 12:31 by

‎07-16-2021 04:40 - last edited on ‎07-16-2021 12:31 by

Hi, im a user of versa2. My old android phone has broken down and now im using another. The problem im facing now is that im not able to sync my versa2 with the new adroid phone….its kinduff frustrating…please kindly assists. Tks

 

 

Moderator edit: subject for clarity 

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‎07-16-2021 07:11

‎07-16-2021 07:11

Hi @Mohar1  did you set it up to the new phone? here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-16-2021 13:09

In response to Odyssey13

‎07-16-2021 13:09

Welcome to the Fitbit Community, @Mohar1. It's nice to see you around and thank you for your help, @Odyssey13.

 

@Mohar1 Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. Syncing difficulty is usually caused by a missing requirement and I recommend following our troubleshooting tips in Why won't my Fitbit device sync? 

 

Hope this helps. 

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