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Versa 2 won't sync

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‎07-07-2021 19:41 - last edited on ‎07-09-2021 17:21 by

‎07-07-2021 19:41 - last edited on ‎07-09-2021 17:21 by

My Versa 2 won't sych. Evidently there's an issue with the soaftware. Is this the only way to set the date and time? I've only had this thing a little over a year...sigh

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎07-07-2021 19:57

‎07-07-2021 19:57

Hi @TamTam1968  date and time come from the device that your Fitbit uses to sync. Read this - click - that has tips for syncing.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-07-2021 20:15

In response to Odyssey13

‎07-07-2021 20:15

Hi there. My synch arrows aren't active. So that doesn't work
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‎07-07-2021 20:15

In response to Odyssey13

‎07-07-2021 20:15

My synch arrows aren't active. Nothing happens when I tap on them

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‎07-07-2021 20:24

In response to TamTam1968

‎07-07-2021 20:24

You try syncing from your mobile device? 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-09-2021 17:32

In response to Odyssey13

‎07-09-2021 17:32

Welcome to the Fitbit Community, @TamTam1968. It's nice to see you around and thank you for your support, @Odyssey13.

 

@TamTam1968 Thanks for the details shared in your post. I appreciate your efforts and would like to confirm that date and time on your watch should be corrected when you sync it. If you've already tried the complete troubleshooting instructions in this help article, please let me know the model of your phone and the operating system for further investigation. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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