Versa 2 won't sync

[Nina-chrissy]

I bought my Charge 3 June 2019. I scratched the screen in August. When I tried to get it fixed, I was told it wasn't covered. So I proceeded to use it till last week when I noticed the screen started to not show all the lines anymore.

I contacted Fitbit and again I got told we can't do anything even though it was a defective product. I did receive a 25% discount, but when I went to go use it I was denied the use because the products where on sale already because of fathers day. Through all of this I kept thinking how much I loved my Fitbit. So I bought a Versa 2 and said at least I have a watch.

Then I received the Versa 2 and it will not connect to my phone which I just bought a few months ago. Now, I am over Fitbit issues. I go to return the Versa 2 today and get told if I want a refund that I have to pay for the shipping to return the item. So let's just say I am done with Fitbit and going to a different company and telling everyone how bad they treated me.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Nina-chrissy.

I understand how are you feeling and appreciate all the efforts in trying to fix the display issue you were experiencing with your Charge 3.

Also, I wanted to let you know that I have moved your post from the Charge 3 board to the Versa Smartwatches board, since I think you will see more related topics about the Versa 2 here.

Now if your watch isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.