Versa 2 won't sync

[Lolatwentyone]

I have restarted the tracker using both the app and the tracker itself, but it still cannot sync up with the correct time on my phone. Tried updating, uninstalling the up, but still no avail, what should I do about this? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Lolatwentyone, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Lolatwentyone]

Doesn't work, tried all troubleshooting already.