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Versa 2 won't sync

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‎10-19-2020 09:58 - last edited on ‎10-19-2020 19:17 by Fitbit Moderator

‎10-19-2020 09:58 - last edited on ‎10-19-2020 19:17 by Fitbit Moderator

Hello,

My versa 2 has not synced for 2 days now. I have restarted my phone,  unpaired from my Bluetooth and even tried syncing it from another device but nothing has worked. Any suggestions would be great. I just purchased this watch about 2 months ago!

 

Moderator Edit: Clarified subject

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‎10-19-2020 19:17 - last edited yesterday by Fitbit Moderator

‎10-19-2020 19:17 - last edited yesterday by Fitbit Moderator

Hello @MegRuhl, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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