Versa 2 won't sync

[Sarahsazz7]

I can't get my versa 2 to sync since 27th Oct.   I've tried all the things people have suggested.   But nothing is happening.   Please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Sarahsazz7, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't syncing to your phone, I understand where your concern is coming from. Thanks for already trying to solve the issue prior to posting here, I'll be glad to continue helping you.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why won't my Fitbit device sync?

Also, please make sure you have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.