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Versa 2 won't sync

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‎11-04-2020 02:49 - last edited on ‎11-04-2020 16:31 by Fitbit Moderator

‎11-04-2020 02:49 - last edited on ‎11-04-2020 16:31 by Fitbit Moderator

VERSA 2-cannot syncing

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎11-04-2020 07:29

‎11-04-2020 07:29

Try a restart do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

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Wendy | CA | Moto G6 Android

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‎11-04-2020 16:32

In response to WendyB

‎11-04-2020 16:32

Hello @BChoong, welcome to the Community Forums!

 

Thanks for your post. To fix this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@WendyB Your help is always appreciated!

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer

‎11-04-2020 16:32

In response to WendyB

‎11-04-2020 16:32

Hello @BChoong, welcome to the Community Forums!

 

Thanks for your post. To fix this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@WendyB Your help is always appreciated!

 

Let me know if further assistance is needed and if you have any additional questions.

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‎11-05-2020 22:47

In response to WendyB

‎11-05-2020 22:47

dear sir, can you please show picture, which button do you mean to hold?
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‎11-05-2020 23:15

In response to RicardoFitbit

‎11-05-2020 23:15

cant syncing too, btw if my is VERSA watch, will it be.syncing same way?
but my phone not appear versa?
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‎11-06-2020 00:45

In response to RicardoFitbit

‎11-06-2020 00:45

I have the same issue. I cannot sync mine and it seems to be since the update. I have even uninstalled and reinstalled fitbit app, and i have restarted my versa numerous times, also restarted my phone and it just will not work 😞 please help me. Abby

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