Versa 2 won't sync

[Joesunshine]

Please help!

Getting very frustrated here, have spent too many hours since yesterday trying to re sync but to no avail, I have followed every instruction for my android phone but still nothing! Going to lose my data from today, haven't been able to check on my sleep pattern and oxygen for last night which I'm studying post covid, please help!! All thats happening is my blood pressure is rising 😦

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Joesunshine.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend confirming if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

For complete troubleshooting instructions, see Why won't my Fitbit device sync?

Hope this helps!

[Joesunshine]

Hello, thank you for your reply, yes I uninstalled and reinstalled the app from the play store yesterday, I had a sync at 7.09am today and nothing since again, no sleep details showing and I keep refreshing to try to sync but I get a red exclamation mark!

I followed all the instructions specified

[Joesunshine]

It's still not syncing, I don't know what else to do?

There's obviously still a problem even though it was supposedly resolved 2 days ago, I have just bought another new Versa for my daughter's 30th birthday present, wish i hadn't bothered quite frankly!

[LiliyaFitbit]

Thank you for your reply, @Joesunshine.

I understand how you are feeling and appreciate your efforts and the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.