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Versa 2 not showing correct time

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‎03-04-2021 12:15

‎03-04-2021 12:15

Versa is counting steps, calories, activities, etc but is now showing incorrect time. It is 3:14pm but Versa says 3:01pm. I’ve restarted, attempted to sync multiple times with iPhone, closed app, shut off Bluetooth, checked timezone settings, etc. I have the latest versa and iOS updates. What is the issue 

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‎03-05-2021 14:09

‎03-05-2021 14:09

Welcome to the Fitbit Community, @blndemom23.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-05-2021 18:18

In response to LiliyaFitbit

‎03-05-2021 18:18

They tried helping yes. The rep suggested I factory reset my Fitbit, which would have dejected all the info since the last time I was able to sync my device. I decided to first try deleting the app from my phone and reinstalling it to see if that would work. Glad I did because it fixed the issue and I didn’t lose any stored info.
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‎03-05-2021 18:29

In response to blndemom23

‎03-05-2021 18:29

Thank you for your reply, @blndemom23.

 

I am glad to hear you're back on track! Thank you for sharing what you did as it may help other members in the same situation. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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